This Refund Policy outlines the terms and conditions under which Innove Biz Ecommerce ("Company," "we," "us," or "our") may issue refunds for services purchased through our website at innovebizsolution.us or through direct engagement with our team.
Because we provide digital and consulting services — not physical products — refund eligibility varies by service category, project stage, and whether deliverables have already been provided. We encourage all clients to review this policy before purchasing any service.
1 Eligibility for Refunds
Innove Biz Ecommerce provides professional digital and consulting services. Unlike physical product purchases, our services involve intellectual labor, time investment, and — in many cases — third-party costs incurred on behalf of the client. Refund eligibility is therefore determined on a per-service and per-stage basis.
To be eligible for a refund, the following general conditions must be met:
- The refund request must be submitted within fourteen (14) calendar days of the original purchase date, unless otherwise specified for a particular service category below.
- The service must not have been fully delivered or completed at the time of the refund request.
- The client must not have approved or accepted any deliverables, milestones, or final outputs related to the service.
- The client must provide a written explanation of the reason for the refund request.
Important: Refund eligibility diminishes as work progresses. Once our team has invested time, resources, or third-party fees into your project, a full refund may no longer be available. Partial refunds may be offered at our discretion, proportional to work not yet completed.
2 eCommerce Management Services
eBay, Amazon & Walmart Marketplace Services
This category includes store setup, listing optimization, account health management, account reinstatement/recovery, and ongoing marketplace management.
- Full Refund: Available if the refund is requested before any work has commenced and no account access has been granted to our team.
- Partial Refund (up to 50%): Available if work has started but no deliverables (listings, optimized content, filed appeals, etc.) have been submitted or delivered to the client.
- No Refund: Once listings have been published, appeals have been submitted, account changes have been implemented, or any completed deliverable has been provided, no refund will be issued.
Account Recovery Note: For account reinstatement and appeal services, once an appeal or Plan of Action has been drafted and submitted to the marketplace (eBay, Amazon, or Walmart), no refund is available regardless of the appeal outcome. We do not guarantee reinstatement results, as the final decision rests with the marketplace.
3 Website Design & Development
Website Design & Development
Website projects follow a milestone-based workflow. Refund eligibility depends on which milestone has been reached at the time of the refund request:
- Before Discovery / Planning Phase: Full refund available if no discovery call has occurred and no project brief has been created.
- After Discovery, Before Design Approval: Refund of up to 75% of the total project fee. The retained portion covers discovery, research, and planning work already completed.
- After Design Approval, Before Development: Refund of up to 50%. Design mockups, wireframes, and approved visual concepts are non-refundable as completed deliverables.
- After Development Begins: No refund is available once coding, CMS integration, or content implementation has commenced. At this stage, the majority of labor and resources have been committed.
Milestone Acceptance: When you approve a design mockup, wireframe, or prototype — whether via email confirmation, project management tool, or verbal agreement — that milestone is considered accepted and the associated work is non-refundable.
4 Branding & Identity Services
Branding & Identity Services
Branding services include logo design, visual identity systems, brand guidelines, and related creative assets.
- Full Refund: Available if requested before any creative work or concept exploration has begun.
- Partial Refund (up to 50%): Available after the creative brief has been completed but before the first round of concepts has been delivered to the client.
- Reduced Refund (up to 25%): Available after the first concept round has been shared but before the client has approved a final direction.
- No Refund: Once the client has approved a final brand concept or final files have been delivered, no refund will be issued. All delivered creative assets remain the property of Innove Biz Ecommerce until full payment is received.
5 LLC / LTD Formation Services
LLC & LTD Formation Services
Formation services include entity registration with state or government authorities (US LLC, UK LTD), EIN/tax ID applications, registered agent setup, and compliance filings.
- Full Refund: Available if the refund is requested before any government filing, application, or registration has been submitted on the client's behalf.
- Partial Refund (service fee only): If government filings have been submitted but not yet approved, a partial refund of our service fee (excluding government filing fees) may be available at our discretion.
- No Refund: Once formation documents have been approved and issued by the relevant government authority, or once an EIN has been obtained, no refund will be issued.
Government Fees: All government filing fees, state registration fees, and third-party agent fees paid on your behalf are non-refundable under all circumstances, as these are remitted directly to government agencies and cannot be recovered.
6 Business Documents
Business Documents
Business document services include operating agreements, shareholder agreements, corporate resolutions, partnership agreements, compliance filings, and bespoke legal documents.
- Full Refund: Available if the refund is requested before drafting has commenced and no intake questionnaire has been completed.
- Partial Refund (up to 50%): Available if the intake questionnaire has been completed but the first draft has not yet been delivered.
- No Refund: Once a draft document has been delivered to the client — regardless of whether revisions are pending — no refund will be issued. The intellectual work product has been provided.
7 Non-Refundable Items
The following items and fees are non-refundable under all circumstances, regardless of the service category:
8 How to Request a Refund
To request a refund, please follow the process outlined below. All refund requests must be submitted in writing; verbal requests are not accepted.
Submit Your Request
Send an email to hello@innovebizsolution.us with the subject line "Refund Request — [Your Name / Order Reference]". Include your full name, the service purchased, date of purchase, and the reason for your refund request.
Acknowledgment
Our team will acknowledge receipt of your request within two (2) business days and may request additional information or documentation to evaluate your eligibility.
Review & Evaluation
We will review the status of your project, the work completed to date, and any deliverables already provided. This review typically takes three to five (3–5) business days.
Decision & Communication
You will receive a written decision via email outlining whether your refund has been approved (in full or in part), denied, or if an alternative resolution (such as service credits) is offered, along with the rationale.
Refund Issuance
If approved, the refund will be processed to your original payment method within the timeline specified in Section 9 below.
Required Information for Refund Requests
- Full name and email address associated with the purchase
- Order reference number or invoice number (if available)
- Service name and description
- Date of purchase
- Detailed reason for the refund request
- Any supporting documentation (screenshots, correspondence, etc.)
9 Refund Processing Timeline
Approved refunds will be processed according to the following timeline:
- Credit/Debit Card Payments: Refunds will be credited back to the original card within seven to fourteen (7–14) business days from the date of approval. Processing time may vary depending on your card issuer or financial institution.
- PayPal Payments: Refunds will be issued to the original PayPal account within five to ten (5–10) business days from the date of approval.
- Bank Transfer / Wire: Refunds via bank transfer will be processed within ten to fourteen (10–14) business days. Any bank transfer fees incurred during the refund process may be deducted from the refund amount.
- Other Payment Methods: For payments made via alternative methods, refund timelines will be communicated on a case-by-case basis.
Please Note: The refund processing timeline begins from the date the refund is approved, not from the date the request is submitted. We are not responsible for delays caused by your payment provider or financial institution.
10 Chargebacks & Disputes
We strongly encourage clients to contact us directly at hello@innovebizsolution.us to resolve any billing concerns before initiating a chargeback or dispute with your payment provider.
If a chargeback or payment dispute is filed without first attempting to resolve the matter with us directly:
- We reserve the right to suspend all ongoing services and revoke access to any delivered work product until the dispute is resolved.
- We will provide all relevant documentation (contracts, communications, deliverables, work logs) to the payment provider to contest the chargeback.
- If the chargeback is resolved in our favor, the client will be responsible for any chargeback fees or administrative costs incurred by our company.
- Clients who file unwarranted chargebacks may be declined future service.
Good Faith Resolution: We are committed to resolving disputes fairly and promptly. In most cases, we can reach a mutually satisfactory outcome without involving payment processors. Please give us the opportunity to make things right.
11 Service Credits
In certain situations where a monetary refund is not available under this policy, we may offer service credits as an alternative resolution. Service credits:
- Can be applied toward any current or future service offered by Innove Biz Ecommerce.
- Are valid for twelve (12) months from the date of issuance.
- Are non-transferable and cannot be redeemed for cash.
- Cannot be combined with other promotional offers unless explicitly stated.
- Will be issued in the amount determined by our team based on the circumstances of the original service engagement.
Service credits are offered at the sole discretion of Innove Biz Ecommerce and are intended to provide flexibility when a traditional refund is not applicable.
12 Force Majeure
Innove Biz Ecommerce shall not be held liable for delays, failures, or inability to deliver services due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters, pandemics, or public health emergencies
- Government actions, sanctions, or regulatory changes
- Internet or telecommunications outages
- Third-party platform outages, policy changes, or suspensions (e.g., eBay, Amazon, or Walmart platform changes)
- Acts of war, terrorism, or civil unrest
- Power failures or infrastructure disruptions
In such events, refund requests will be evaluated on a case-by-case basis, and we will make reasonable efforts to resume services or offer alternative solutions as soon as practicable.
13 Modifications to This Policy
Innove Biz Ecommerce reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website at innovebizsolution.us.
The "Effective Date" at the top of this page reflects the date of the most recent revision. We encourage clients to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.
For services purchased before a policy update, the refund terms in effect at the time of purchase shall apply.
14 Contact Information
If you have any questions about this Refund Policy or need to discuss a refund request, please do not hesitate to reach out to our team.
Innove Biz Ecommerce
We're here to help resolve any concerns. Our team typically responds within one business day.