Privacy Policy

Innove Biz Ecommerce (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website innovebizsolution.us (the “Site”), use our services, or otherwise interact with us.

This policy applies to all information collected through our website, lead capture forms, email correspondence, telephone communications, and any related services, sales, marketing, or events (collectively, the “Services”). Our Services include eCommerce marketplace management (eBay, Amazon, Walmart), website design and development, branding and identity, LLC/LTD formation, and professional business document preparation.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site or use our Services.

We collect information that you provide directly to us, information collected automatically when you use our Services, and information from third-party sources.

a) Personal Information You Provide

When you fill out contact forms, request a consultation, or engage our services, we may collect:

• Full name and business name
• Email address and phone number
• Mailing or business address
• Business structure details (LLC, corporation, partnership type)
• Industry and marketplace information (e.g., eBay seller ID, Amazon storefront details)
• Payment information (processed securely through third-party payment processors)
• Any additional information you choose to provide in form fields or communications

b) Automatically Collected Information

When you visit our Site, we automatically collect certain technical information, including:

• IP address, browser type, and operating system
• Device identifiers and screen resolution
• Pages visited, time spent on pages, and referring URLs
• Click patterns and interaction data
• Date and time of access

c) Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity. For detailed information, please see Section 10: Cookies & Tracking Technologies.

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our eCommerce management, website design, branding, LLC formation, and business document services
• Communication: To respond to your inquiries, send service updates, provide customer support, and deliver requested information
• Account Management: To manage your client account, process transactions, and maintain service records
• Marketing: To send promotional communications about our services, with your consent where required by law (you may opt out at any time)
• Analytics & Improvement: To analyze usage patterns, improve our Site functionality, and enhance the user experience
• Security: To detect, prevent, and address fraud, abuse, security risks, and technical issues
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests
• Business Operations: To facilitate business transfers, audits, and internal administrative purposes

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction that requires a legal basis for processing personal data, we rely on the following grounds:

• Consent: Where you have given us clear consent to process your personal data for a specific purpose, such as subscribing to our newsletter or submitting a contact form
• Contract Performance: Where processing is necessary for the performance of a contract with you, including the delivery of our eCommerce management, LLC formation, and business document services
• Legitimate Interests: Where processing is necessary for our legitimate business interests (such as improving our services, preventing fraud, and marketing), provided those interests are not overridden by your data protection rights
• Legal Obligation: Where processing is necessary to comply with a legal obligation to which we are subject

We may share your information in the following limited circumstances:

• Service Providers: We share information with trusted third-party vendors who assist us in operating our business, such as hosting providers, payment processors, email delivery services, and analytics platforms. These providers are contractually obligated to protect your data and may only use it for the services they perform on our behalf.
• Professional Advisors: We may disclose information to our attorneys, accountants, and other professional advisors as needed for business operations.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

As part of our eCommerce marketplace management services, you may provide us with access credentials, API tokens, or authorized access to your accounts on third-party platforms including eBay, Amazon, and Walmart.

Regarding third-party platform data, we commit to the following:

• We access your marketplace accounts solely for the purpose of delivering the services you have engaged us to provide
• We do not share your marketplace credentials with any unauthorized third parties
• We store all access credentials using AES-256 encryption at rest and TLS 1.2+ encryption in transit
• We use marketplace API integrations where available to minimize the need for direct credential storage
• Upon termination of our services, all stored credentials and platform access tokens are securely deleted within 30 days unless otherwise required by law
• We comply with the terms of service and developer policies of each marketplace platform

You retain full ownership and control of your marketplace accounts at all times. You may revoke our access at any point by changing your credentials or revoking API permissions on the respective platform and notifying us in writing.

We implement appropriate technical and organizational measures designed to protect the security, integrity, and confidentiality of your personal information. These measures include:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher. Sensitive data at rest is encrypted using AES-256 encryption
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. We employ role-based access controls and multi-factor authentication
• Secure Storage: Our servers are hosted in SOC 2 compliant data centers with physical security controls, environmental protections, and redundant infrastructure
• Regular Audits: We conduct periodic security assessments and vulnerability scans to identify and address potential risks
• Incident Response: We maintain an incident response plan to promptly address any data breach. In the event of a breach affecting your personal data, we will notify you and relevant authorities as required by applicable law

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

• Client Data: Retained for the duration of our business relationship and for up to 5 years following the termination of services, unless a longer retention period is required by law
• Lead Form Submissions: Retained for up to 24 months from the date of submission if no service engagement follows
• Financial Records: Retained for 7 years in accordance with applicable tax and accounting regulations
• Usage & Analytics Data: Retained in aggregated, anonymized form for up to 26 months
• Communication Records: Email and support correspondence is retained for up to 3 years following the last interaction

When personal data is no longer required, we securely delete or anonymize it using industry-standard methods. You may request earlier deletion of your data subject to applicable legal requirements (see Section 9: Your Rights).

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal data we hold about you
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data
• Right to Erasure: You have the right to request deletion of your personal data, subject to certain legal exceptions
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data under certain circumstances
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated

Our Site uses cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts.

Types of cookies we use:

• Strictly Necessary Cookies: Essential for the Site to function properly, including session management and security features. These cookies cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our Site by collecting and reporting information anonymously. We use services such as Google Analytics.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and form inputs.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements. These cookies are set by third-party advertising partners with our permission.

Managing your cookie preferences:

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our Site. You can also opt out of interest-based advertising through the following resources:

• Network Advertising Initiative: optout.networkadvertising.org
• Digital Advertising Alliance: optout.aboutads.info
• European Interactive Digital Advertising Alliance: youronlinechoices.eu

Our Services are not directed to individuals under the age of 18. We do not knowingly collect, solicit, or maintain personal information from anyone under 18 years of age. If you are under 18, please do not use our Services or provide any personal information to us.

If we learn that we have collected personal information from a child under age 18, we will promptly delete that information. If you believe we may have collected information from or about a child under 18, please contact us immediately at hello@innovebizsolution.us.

Innove Biz Ecommerce is based in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

These countries may have data protection laws that are different from the laws of your country. By using our Services, you consent to the transfer of your information to the United States and other jurisdictions as described in this policy.

Where required by applicable law, we implement appropriate safeguards for international data transfers, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data processing agreements with our service providers that include adequate data protection commitments
• Compliance with applicable frameworks for cross-border data transfers

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Effective Date” and “Last Updated” date at the top of this page
• Post the revised policy prominently on our Site
• Notify you via email if you are an existing client and the changes materially affect how we process your data

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the posting of changes constitutes your acceptance of such changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We take all privacy inquiries seriously and will respond within 30 days.